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TRAI mandates AI-led complaint centres, 16-hour human support

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Hindustan Times - Latest
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TRAI mandates AI-led complaint centres, 16-hour human support
Photo / Coverage: Hindustan Times - Latest
EXECUTIVE SUMMARY

TRAI mandates 24/7 AI-enabled complaint centres, human support for 16 hours daily, faster appeals and penalties up to ₹20 lakh for mishandled cases.

Key Takeaways

  • TRAI mandates AI-led complaint centres, 16-hour human support.
  • TRAI mandates 24/7 AI-enabled complaint centres, human support for 16 hours daily, faster appeals and penalties up to ₹20 lakh for mishandled cases.
  • TRAI mandates 24/7 AI-enabled complaint centres, human support for 16 hours daily, faster appeals and penalties up to ₹20 lakh for mishandled cases.

TRAI mandates 24/7 AI-enabled complaint centres, human support for 16 hours daily, faster appeals and penalties up to ₹20 lakh for mishandled cases.

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