The consumer commission held that passengers are entitled to timely and quality services and that failing to adequately inform them about a change in train timings amounts to a deficiency in service.
Passenger misses train despite reaching station on time; Consumer Commission orders Railways, IRCTC to pay ₹15,620
EXECUTIVE SUMMARY
The consumer commission held that passengers are entitled to timely and quality services and that failing to adequately inform them about a change in train timings amounts to a deficiency in service.
Key Takeaways
- Passenger misses train despite reaching station on time; Consumer Commission orders Railways, IRCTC to pay ₹15,620.
- The consumer commission held that passengers are entitled to timely and quality services and that failing to adequately inform them about a change in train timings amounts to a deficiency in service.
- The consumer commission held that passengers are entitled to timely and quality services and that failing to adequately inform them about a change in train timings amounts to a deficiency in service.
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Published originally on Livemint - News
