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‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints

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The Guardian - Australia
By Joanna Partridge
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‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints
Photo / Coverage: The Guardian - AustraliaCredit: Joanna Partridge
EXECUTIVE SUMMARY

MPs, local authorities, lawyers, schools and more are receiving floods of grievances, requests and legal challenges, often complex to read and respond to “It started as a trickle in 2024 and now it’s an onslaught.” Hollie Wickens, a senior caseworker in a Labour MP’s office, is explaining the daily reality of dealing with surging volumes of artificial intelligence-generated correspondence. “Half the emails we receive are some form of AI,” she says, adding that this has made requests and complain

Key Takeaways

  • ‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints.
  • “It is definitely more taxing.” Continue reading...

MPs, local authorities, lawyers, schools and more are receiving floods of grievances, requests and legal challenges, often complex to read and respond to“It started as a trickle in 2024 and now it’s an onslaught.” Hollie Wickens, a senior caseworker in a Labour MP’s office, is explaining the daily reality of dealing with surging volumes of artificial intelligence-generated correspondence.“Half the emails we receive are some form of AI,” she says, adding that this has made requests and complaints much more complex and time-consuming to read and deal with, despite her decade of experience in the role. “It is definitely more taxing.” Continue reading...

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